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Privacy Policy
jannah.eu takes your privacy very seriously and are committed to providing you with a personalised service that meets your requirements in a way that safeguards your privacy. This policy explains how we may collect information about you and then use it in order to satisfy your particular requirements. It also outlines some of the security measures that we take in order to protect your privacy and gives certain assurances on things that we will not do.
When we first obtain personal information from you, or when you take a new service from us, we will give you the opportunity to indicate if you do or do not (as applicable) wish to receive information from us about other services or products. Normally this will be done by way of a tick box on an application form or contract. You may revise the choice that you have made at any time by writing to us informing us of the change. Some of the personal information we hold about you may be sensitive personal data within the meaning of the Data Protection Act 1998. We will not use sensitive personal data about you other than for the specific purpose for which you provide it.
How we collect Information
1. We may collect personal information about you from a number of sources, including:
- from you when you agree to take a service from us in which case this may include your contact details, date of birth, payment method and possibly bank details;
from you when you contact us with an enquiry or in response to a communication from us, in which case this may tell us something about your preferences;
- from publicly available sources, such as the electoral register.
How we use this Information
2. We may use personal information about you for a number of purposes, including:
- to help to identify you when you telephone us to make an enquiry - for example, by asking you for your date of birth or telephone number so that we can avoid disclosing information to a person who is not authorised by you to receive it
carrying out marketing analysis and profiling and create statistical and testing information
to contact you by any means (including mail, email, telephone or text messages) about other services or products offered by us. We will only contact you in this way if you have previously indicated your consent
to help administer and contact you about improved administration of any accounts, services and products provided by us previously, now or in the future
to help prevent or detect fraud or loss
- to respond to enquiries from you.
3. In some circumstances, we may do certain credit checks with licensed credit reference agencies when you apply to take a service or product.
How we disclose this Information
4. We may disclose information we hold about you to third parties for the purpose of providing services you have requested, or where legitimately requested for legal or regulatory purposes, as part of legal proceedings or prospective legal proceedings.
5. We, and other third-party credit organisations, may also access information about you:
a. to help make decisions on credit or credit related and insurance proposals and claims for you; and
b. to check your identity to prevent money laundering unless other satisfactory proof of identity is provided.
6. You should also note that communications with you (including phone conversations and emails) may be monitored and recorded by us for quality assurance, legal, regulatory and training purposes.
Protection of Information
7. We maintain security measures in order to protect personal information. This includes following certain procedures, for example to check your identity when you telephone us.
The Internet
8. If you communicate with us via the Internet then we may occasionally use email to contact you about our services and products. When you first provide personal information to our Web Site we will normally give you the opportunity to indicate whether you would prefer us not to contact you in this way. However, you can always send us an email at any time to change your preferences.
Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
Links to other web sites
9. Web sites operated by jannah.eu may contain links to other sites. Please be aware that jannah.eu are not responsible for the privacy practices of such other sites. This privacy policy applies solely to information collected by web sites operated by jannah.eu.
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