Returns Policy

The customer shall not return any goods or cancel any orders without jannah.eu's written consent. Such consent may not be given where goods have been specially purchased by jannah.eu to meet the customer's requirements, or if the goods have a sales value of £20 + VAT or less. If jannah.eu at its discretion gives consent, it reserves the right to charge a restocking fee of 15% + VAT of the price of the goods in question.

How to Return an Item:

Please follow these steps to ensure proper processing of Your Return.

1. Use the original packing materials to repack the merchandise to be returned.
2. Include copies of Your Packing Slip, Original Invoice or a typed copy of your customer contact/order information with your return shipment.
3. You will be responsible for prepaying all return shipping and handling charges.
4. Returns must be sent via courier or Post Office Special Next Day delivery. jannah.eu will not be responsible for returns that are lost in transit.
5. Please allow 2 weeks after we receive your product for us to review your request and a credit to appear on your credit card statement.
6. If part of a product is defective, the full product must be returned for replacement.
7. Restocking Fee: All returns are subject to and will be charged a 15% restocking fee. However, jannah.eu may refuse to accept any returns where goods have been specially purchased to meet the customer’s requirements, or if the goods have a sales value of £20 + VAT or less.
8. Returns will only be processed if they are accompanied by a valid 'RMA Number' or a 'Return Approval' issued by our Returns Section.